By far the rudest PA-C (Amanda Palmer) I’ve ever encountered in a dermatologist office. The front room as soon as you walked in smelled of dog urine, the front desk office ladies were very nice to me and my mom but, I have never been treated with such disrespect by PA-C (Amanda Palmer)! The majority of the short time I was in the room, she kept her back to me, even after addressing her that I was the mother and my mom was the grandmother, she continued talking my mom instead of me. She slightly turned sidesways looked in my direction but continued talking to my mother. When I had questions she acted like I was wasting her time and wanted to put my son through multiple procedures that would be complete traumatizing to a child. We were told by our sons primary doctor that he could have it all done in one procedure to make it less traumatic, which we informed her of, and she blew me off and told me if my son moves at all during the procedure that she wouldn’t do it. But she was OK with shaving it and freezing it multiple times which is even more traumatizing. It didn’t make any sense to me and the fact that she was completely rude to me in front of my family befuddled me beyond measure. I don’t understand how someone could treat a new client with such poor bedside manners. I told her no that I wasn’t going to find someone else that would treat us better. Not sure why I was treated this way and my mom couldn’t believe that she wouldn’t give me the time of day. My mom kept looking at me wondering why Mrs. Palmer wouldn’t be respectful. We were (New Clients) some of our family members recommended us because of how great Dr. Boucher is. We went in for my 7year old son to discuss removal of 2 very large warts/virus that was spreading on his skin. The smaller ones we wanted frozen off. Me and my mom complained the front desk of how we were treated as new clients and that we weren’t going to pay for the short time we were in the room and on top of that being treated like garbage not sure where she’s from, but I was always taught to treat, anyone and everyone with the most respect. I shouldn’t have to be afraid to ask questions or feel like I’m not being heard. I deserve to be respected as a mother and as a human being I do not recommend her to anyone, especially if you are a new client. We are now going to a new facility With Dr. Browning, who has been nothing but kind and understanding answers all my questions and faces me and treats me with the most respect. No, I’m not one to write bad reviews, but I feel like this is something that needs to be heard no one deserves to be treated this way, let alone be charged for something when the experience was completely awful that you feel you have to leave the room to file a complaint. The girls upfront were very apologetic and gave me her information to write this bad review and also to file a claim against them on being mistreated, I pray that this doesn’t happen to anyone else. Hope this helps. Thank you.
Kasey M. | Oct 31, 2024